Shipping & Delivery Policies

Lead Times

Most of our products are made to order. Once your order is en route, we’ll email you tracking information. If your order contains items with mixed lead times, the lead time of your order will match the longest lead time of any item in the order. 

Please note that orders placed after 3pm ET may not be received until the following business day.

Stated lead times will not apply to orders containing single item quantities of 50 or greater. Please reach out to your sales manager to confirm lead times before placing an order containing single item quantities of 50 or greater.

Expected Delivery Dates

All products are shipped from our manufacturing and distribution centers in Syracuse, Indiana, and Roxboro, North Carolina. Please take transit time to your location into account when ordering. Standard transit times within the U.S. can also vary depending on order size and weather conditions.

Nonstandard Shipments

For orders shipping to an address outside of the contiguous U.S., please contact your sales manager for a custom quote. In order to obtain your quote, we will need your delivery address and a list of the items you intend to purchase. We cannot ship to P.O. boxes.

Change of Address

You are able to change your delivery address for free before your order has shipped. After you receive a shipping notification email, charges will be incurred if a change is needed. Please contact your sales manager if you need to update your delivery address.